ph797 Privacy Policy

ph797 is an online gaming platform operated for players based in the Philippines. As part of providing our services, we collect and process certain personal information about our players. This Privacy Policy describes what data we collect, why we collect it, how it is used, and how you can exercise your rights in relation to your personal information.

We take privacy seriously. The information you share with ph797 is used for the purpose of operating the platform, keeping your account secure, processing your transactions, and meeting our legal obligations — nothing more.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the ph797 platform. If you have questions about either document, you can reach us through the contact details at the bottom of this page.

ph797 collects personal data in two main ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Residential address
• Government-issued ID and supporting KYC documents
• Payment account details (e-wallet references, bank account details) used for deposits and withdrawals
• Communications you send to our support team

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Session data including login times, pages visited, and actions taken on the platform
• Transaction history including deposit and withdrawal records
• Cookie and tracking data as described in Section 6

ph797 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account, including verifying your identity and age before and during your use of the platform.
• Payment processing: Handling your deposits and withdrawal requests, verifying payment accounts, and maintaining records of all financial transactions associated with your account.
• Platform security: Detecting and preventing fraudulent activity, unauthorised access, money laundering, and other prohibited conduct outlined in our Terms and Conditions.
• Customer support: Responding to your enquiries, resolving account issues, and following up on complaints or disputes you raise with our team.
• Legal compliance: Meeting our obligations under applicable Philippine law, including record-keeping requirements and responding to lawful requests from authorities.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling, and reaching out where appropriate to offer support or apply account limits.
• Platform improvement: Analysing aggregated usage data to understand how players interact with ph797 and identify areas where the platform experience can be improved.

ph797 does not use your personal data for targeted advertising on third-party platforms, and we do not build behavioural profiles for sale to external parties.

ph797 does not sell your personal information to any third party. Data is shared externally only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, relevant payment details are shared with the payment service provider handling that transaction. This may include local e-wallet providers or banking partners operating in the Philippines.
• Identity verification services: To complete KYC checks, your identification documents and supporting information may be processed by a third-party verification provider. These providers are bound by confidentiality obligations and may only use your data for the purpose of completing the verification.
• Legal and regulatory requirements: ph797 may disclose personal data to Philippine law enforcement agencies, courts, or other competent authorities when required to do so by applicable law, court order, or legal process.
• Platform service providers: Certain technical services required to operate ph797 — such as hosting, security monitoring, and customer support tools — are provided by third-party vendors. These vendors are contractually restricted from using player data for any purpose other than providing the agreed service to ph797.

Any third party receiving data from ph797 is required to maintain adequate security measures and handle that data in a manner consistent with this Privacy Policy.

ph797 applies a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and loss. These include:

• SSL/TLS encryption for all data transmitted between your device and the ph797 platform.
• Secure, access-controlled storage systems for all personal and financial data.
• OTP-based verification for account login and sensitive account actions.
• Regular security reviews and monitoring of platform systems for unusual activity.
• Staff training on data handling and privacy obligations.
• Strict internal access controls ensuring that only personnel with a legitimate operational need can access player data.

While ph797 takes these measures seriously, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying ph797 immediately if you believe your account has been accessed without your authorisation.

ph797 uses cookies and similar tracking technologies to support the operation of the platform and improve your experience. Cookies are small data files stored on your device when you visit the website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without affecting how the platform works.
• Functional cookies: Used to remember your preferences and settings, such as your selected language or display options, so you do not need to set them again on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform. This helps us understand which features are most used and where the platform experience can be improved. This data does not identify you personally.

Most browsers allow you to manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the ph797 platform. Blocking analytics cookies will not prevent you from using the platform.

As a player on ph797, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data ph797 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can request that ph797 delete your personal data. Note that some data may be retained where we have a legal obligation to keep it, such as transaction records required for regulatory purposes.
• Right to object: You can object to the processing of your personal data in certain circumstances, particularly where processing is based on our legitimate interests rather than a legal obligation.
• Right to data portability: You may request your personal data in a structured, commonly used format, where technically feasible.

To exercise any of these rights, contact the ph797 support team. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure your information is not disclosed to an unauthorised party.

ph797 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register or use the platform.

If ph797 becomes aware that personal data has been collected from a person under 21 years of age, that account will be closed and the associated data will be deleted. If you believe a minor has registered on ph797, please notify our support team immediately.

Account holders are responsible for ensuring that no one under the age of 21 accesses their ph797 account. Allowing a minor to use your account is a violation of our Terms and Conditions and may result in account closure.

ph797 retains your personal data for as long as your account is active and for a reasonable period after closure, as required by our legal and regulatory obligations. Specific retention periods vary depending on the type of data:

• Account registration and identity data is retained for the duration of your account and for the legally required period after account closure.
• Transaction records — including deposit and withdrawal history — are retained in line with applicable Philippine financial record-keeping requirements.
• Communications with our support team are retained for as long as needed to resolve the relevant matter and for a reasonable period thereafter.
• Technical and session logs are retained for security and fraud investigation purposes for a limited period.

When personal data is no longer required and retention is no longer legally mandated, ph797 will securely delete or anonymise it so that it can no longer be attributed to you as an individual.

ph797 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, the revised policy will be published on this page with an updated date at the top.

We encourage you to check this page periodically. If you continue to use ph797 after a revised Privacy Policy has been posted, you are deemed to have accepted the updated terms. If a change significantly affects how your data is used, we may also notify you through your registered contact details.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can contact the ph797 support team. Our team is available in English and Filipino and typically responds within 24 hours.

You may also find the following pages useful:

• Terms and Conditions — the full rules governing your use of ph797.
• Responsible Gaming — tools and information for managing your play safely.
• FAQ — answers to common questions about accounts, deposits, and withdrawals.